Inquiry Regarding Recent Payment Issues - Anti Snore Mouthpiece Product

Dear Payoneer Team,

I hope this email finds you well. My name is Pham Duc Ha, and I am the owner of Hcommerce Limited, a business specializing in household appliances and personal care products. We utilize Payoneer as our preferred payment gateway for customer transactions.

In recent times, we have significantly increased our advertising expenditure for the Anti Snore Mouthpiece, a product falling under the Personal Care category. I would like to share additional information and provide a clearer explanation of our business operations to address concerns related to retaining customer payment amounts, which your team is currently handling.

  1. Partnership Relationship with Payoneer: We highly value our partnership with Payoneer and are committed to a long-term collaboration. For us, Payoneer is not just a payment partner but also a collaborator, sharing the goal of safeguarding the rights of both customers and businesses.

  2. Commitment to Customers:

Comprehensive Customer Service: We are committed to delivering excellent customer service, including fast delivery, a 60-day trial period, and a money-back guarantee. Product Quality: Attached are product certifications and business licenses to attest to the quality of our products.

  1. Information for Payoneer (Points of Interest):

Anti Snore Mouthpiece Selling Price: $49.99, with discounts available for purchasing combos of 2 or 4 units.

Product Cost: We have negotiated the lowest possible production costs through bulk orders.

Fast Shipping: Expedited shipping costs account for 15-20% to ensure a seamless shopping experience and avoid disputes regarding shipping times.

Marketing Expenses: Representing 60-70%, crucial for our customer retention and outreach strategy.

Important Note: The product cost comprises less than 10% of the selling price, a standard practice in e-commerce that doesn't reflect on the product quality but may be a concern for some.

  1. Additional Key Information:

We hope that providing this information gives you a clearer understanding of our vision and mission. Please let us know if you require any further details.

We sincerely appreciate your attention and support in resolving this situation.

Best Regards,

Pham Duc Ha Owner, Hcommerce Limited