Return Policy

Return Policy

At DreamHeroSale, we want you to be completely satisfied with your purchase. Please review our Return Policy below for details on returning items:

  1. Return Period:

    • Returns are accepted within 30 to 90 days, depending on the specific product. Please check the product description or contact our customer support team at support@dreamherosale.store for information on the return period for your item.
  2. Eligibility:

    • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
  3. Return Shipping Label:

    • We do not provide return shipping labels. Customers are responsible for the cost of return shipping.
  4. Return Process:

    • To initiate a return, please contact our customer support team at support@dreamherosale.store.
    • Include your order number, the reason for the return, and any relevant details about the product.
    • Our team will review your request and provide instructions on where to send the returned items.
  5. Return Address:

    • Please ship the returned items to the following address: 

      Group 3, Area 6, Ha Tu, Ha Long, Quang Ninh,Viet Nam

  6. Refund Process:

    • Once the returned items are received and inspected, we will process a refund to the original payment method.
    • Refunds will be issued within a reasonable timeframe, excluding the original shipping cost and any applicable restocking fees.
  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately with photos of the damaged or defective product. We will arrange for a replacement or refund.
  8. Contact Information:

  9. Exceptions:

    • DreamHeroSale reserves the right to make exceptions to this policy in cases of extenuating circumstances.

Thank you for choosing DreamHeroSale. If you have any questions or concerns about our Return Policy, please do not hesitate to reach out to us.